Effective Date: June 12, 2025

1. Introduction Welcome to 12 Crowns ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information in relation to our website (12crowns.com) and our software & marketing services, (collectively, the "Services").

2. Information We Collect We may collect the following types of information:

Account Information: When you create an account, you provide us with personal information, such as your name, company name, email address, phone number, and payment information.

Service Data: We store the data you and your users enter into our Services. This includes information about companies, loads, jobs, trucks, drivers, materials, customer details, notes, and employee information (names, contact details, etc.).

Usage Information: We automatically collect information when you use our Services, including your IP address, browser type, device information, and pages visited. We may use cookies and similar technologies to collect this data.

3. How We Use Your Information We use the information we collect for various purposes, including:

To provide, maintain, and improve our Services.

To process transactions and send billing information.

To send you important notifications, such as job details, system alerts, and updates.

To respond to your comments, questions, and support requests.

To monitor and analyze trends and usage to improve the user experience.

For security purposes, to prevent fraud and protect our users.

4. How We Share Your Information We do not sell your personal information. We may share your information in the following situations:

Within Your Organization: Information you enter into our systems is accessible to the designated administrators of your company's account.

With Service Providers: We may share information with third-party vendors and service providers who need access to such information to carry out work on our behalf (e.g., payment processors like Stripe, cloud hosting providers, and communication services for email/SMS).

For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process.

Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security We implement commercially reasonable security measures designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention We retain your information for as long as your account is active or as needed to provide you with the Services. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices You may have the right to access, update, or request the deletion of your personal information. You can typically manage your account information through your settings or by contacting us directly.

8. Children's Privacy Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.

10. Contact Us If you have any questions about this Privacy Policy, please contact us at: [email protected] | 1915 NE Stucki Ave Ste 308, Hillsboro OR 97006