Terms and Conditions

01. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the 12 Crowns network, including our websites, AI tools, software platforms, custom web applications, and all affiliated digital services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, please do not use the Service.

02. Account Security

To access certain features of our software, you may need to create an account. You agree to provide accurate and complete information and to keep this information up to date. You are entirely responsible for maintaining the confidentiality of your passwords and account details. 12 Crowns, Inc. is not liable for any loss or damage arising from your failure to protect your account information. Please notify our support team immediately of any unauthorized use of your account.

03. Billing and Subscriptions

• Billing Cycles: Access to premium software tiers and agency services is billed on a recurring subscription basis. By signing up, you authorize automated, periodic charges (monthly or annually) according to your selected plan.
• Payment Authorization: You must maintain a valid payment method on file via our secure processing partners (e.g., Stripe). By providing this information, you authorize 12 Crowns, Inc. to process automated recurring payments.
• Fee Changes: We reserve the right to change our subscription prices. We will provide reasonable advance notice of any pricing changes, giving you the opportunity to cancel your subscription before the new rates apply.
• Refund Policy: All subscription and setup fees are non-refundable unless otherwise required by law. You may cancel future renewals at any time through your billing portal.

05. AI Systems & Automation Liability

Our Service integrates Artificial Intelligence (AI) and Large Language Models (LLMs) to automate processes and generate outputs. Because AI is probabilistic, outputs may occasionally be inaccurate or contextually inappropriate.

12 Crowns, Inc. provides these AI features "AS IS." You are solely responsible for reviewing and verifying any AI-generated content or automated actions executed on your behalf. We assume no liability for damages, lost revenue, or reputational harm resulting from automated outputs or AI interactions with your clients.

06. SMS Messaging & Compliance

By opting in via our digital forms, you agree to receive system updates, appointment reminders, and support communications via SMS.

• Opt-Out: You may cancel SMS communications at any time by replying "STOP". We will send a final confirmation text upon termination.
• Support: Reply "HELP" for assistance, or contact [email protected].
• Carrier Rates: Standard message and data rates may apply. Message frequency varies based on your usage. Carriers are not liable for delayed or undelivered messages.

07. Acceptable Use Policy

You agree not to use the Service to:

• Violate any local, state, federal, or international laws.
• Deploy malicious code, spam, or infringe upon third-party intellectual property rights.
• Reverse engineer, decompile, scrape, or attempt to extract the source code, trading algorithms, or proprietary architecture of our software.
• Interfere with or disrupt the integrity or performance of our servers and networks.

08. Intellectual Property

The Service, including its underlying architecture, trading indicators, algorithms, and visual design, is the exclusive property of 12 Crowns, Inc. You retain all ownership rights to the data and content you manually upload to the Service ("Your Data"). By uploading Your Data, you grant us a limited license to process and store it solely for the purpose of providing the Service to you.

09. Agency Licensing & Sub-Accounts

If you procure a white-label license or agency tier to distribute our software (including GoHighLevel sub-accounts), you agree to the following:

• You are solely responsible for the billing, support, and compliance of your own end-users.
• You must implement your own Terms of Service and Privacy Policy that afford 12 Crowns, Inc. equal or greater legal protection than this document.
• The Service is licensed to you "AS IS." We assume no liability toward your end-users, and you agree to indemnify 12 Crowns, Inc. against any claims originating from your clients.

10. Account Suspension & Termination

You may cancel your subscription at any time. We reserve the right to suspend, restrict, or terminate your account and access to the Service at any time, without prior notice or liability, for any reason, including but not limited to a breach of these Terms or non-payment.

11. Disclaimer of Warranties

The Service is provided strictly on an "AS IS" and "AS AVAILABLE" basis. 12 Crowns, Inc. explicitly disclaims all warranties, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted uptime, absolute data security, financial profitability, or error-free software.

12. Limitation of Liability

Under no circumstances shall 12 Crowns, Inc., its directors, employees, or affiliates be liable for any indirect, incidental, punitive, or consequential damages (including lost profits, lost data, or market losses) arising from your use of the Service. In no event shall our total liability to you exceed the total amount paid by you to us in the twelve (12) months preceding the claim.

13. Dispute Resolution & Arbitration

Any dispute arising out of or relating to these Terms or the Service shall be settled by binding arbitration administered by the American Arbitration Association, rather than in court. You explicitly agree that you may bring claims against us only in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law principles. Any legal actions not subject to arbitration shall be brought exclusively in the state or federal courts located in Oregon.